Return & Refund Policy

Haque Traders BD
Effective Date: 12 October 2026

At Haque Traders BD, customer satisfaction is our priority.

  • Return Eligibility: Products may be eligible for return if they are damaged, defective, incorrect, or significantly different from the product description.

  • Reporting Issues: Please contact us within 48 hours of receiving your order and provide your order number and clear photos or videos of the issue.

  • Product Condition: Returned products should be unused and include original packaging, accessories, and proof of purchase, where applicable.

  • Refunds: Approved refunds will be processed through the original payment method or another mutually agreed method, subject to payment provider procedures.

  • Exchanges: Replacement or exchange requests are subject to product availability.

  • Non-Returnable Items: Certain products may not be eligible for return due to hygiene, customization, or other applicable restrictions. Any restrictions will be communicated where required.

  • Return Costs: Return shipping costs will depend on the reason for the return and applicable law.

  • Order Cancellation: Cancellation requests should be made before the order is dispatched. Once dispatched, the return policy may apply.

To request a return, exchange, or refund, contact us through our official website: https://haquetradersbd.com/

Note: All requests are reviewed individually. This policy does not limit any consumer rights available under applicable Bangladesh law.