Terms & Conditions

Effective Date: 12 October 2026
Website: https://haquetradersbd.com/
Business Name: Haque Traders BD

1. Introduction

Welcome to Haque Traders BD. These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store.

By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

In these terms, “we,” “us,” and “our” refer to Haque Traders BD, while “you” and “your” refer to the customer or website visitor.

2. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

      • Use the website in a way that violates applicable laws or regulations.

      • Attempt unauthorized access to our website, systems, or customer accounts.

      • Submit false, misleading, or fraudulent information.

      • Interfere with the security, functionality, or operation of the website.

      • Use our website to distribute harmful software or malicious content.

We reserve the right to restrict or suspend access when we reasonably believe that these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability are accurate.

However, actual product appearance may vary slightly due to lighting, photography, display settings, manufacturing updates, or packaging changes.

Product information is provided for general guidance. Customers should review the listed specifications and product details carefully before placing an order.

We reserve the right to correct errors, update product information, and discontinue products when necessary.

4. Prices and Promotions

All prices are displayed in the currency indicated on our website. Any applicable delivery charges, taxes, or additional fees will be communicated during checkout where applicable.

Prices, discounts, promotional offers, and product availability may change without prior notice. Changes will not ordinarily alter an order that we have already confirmed, except where correction, cancellation, or another action is reasonably necessary due to an obvious pricing error, fraud, or legal requirement.

Promotional offers may be subject to additional conditions, eligibility requirements, and validity periods.

5. Orders and Order Confirmation

When you place an order, you are submitting a request to purchase the selected products.

We may send an order acknowledgment by email, SMS, phone, or another available communication channel. An acknowledgment does not necessarily mean that the order has been finally accepted.

We reserve the right to decline or cancel an order for reasonable reasons, including:

      • Product unavailability.

      • Incorrect product or pricing information.

      • Incomplete or inaccurate customer details.

      • Suspected fraudulent or unauthorized transactions.

      • Delivery limitations.

      • Payment authorization failure.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with our applicable refund policy and payment provider procedures.

6. Customer Information and Account Security

Customers must provide accurate and complete information when placing orders or creating accounts.

You are responsible for keeping your account credentials confidential and for activities carried out through your account, subject to applicable law.

Please contact us promptly if you suspect unauthorized access to your account or believe that your personal information has been misused.

Our handling of personal information is described in our Privacy Policy.

7. Payment Terms

We may offer payment methods displayed at checkout, subject to availability and the applicable provider’s terms.

Orders may require successful payment authorization or confirmation before processing. Cash on delivery, if offered, may be subject to delivery-area restrictions or order verification.

Customers must not use stolen payment details, unauthorized accounts, or fraudulent payment methods.

Payment processing may be handled by third-party providers. Their terms and privacy policies may also apply.

8. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframe communicated to customers.

Delivery times are estimates and may be affected by courier operations, weather, public holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing a correct and complete delivery address and reachable contact number.

Additional delivery charges, delivery-area restrictions, or delivery verification requirements may apply and will be communicated where applicable.

If an order is delayed, undeliverable, or returned to us, please contact our customer support team for assistance.

9. Returns, Exchanges, Refunds, and Cancellations

Returns, exchanges, refunds, and order cancellations are governed by our applicable Return & Refund Policy.

Eligibility may depend on the product category, product condition, delivery status, proof of purchase, and the reason for the request.

Some products may have specific return or exchange restrictions, subject to applicable law. Any such restrictions should be communicated clearly before purchase.

Customers should contact us as soon as possible if they receive a damaged, defective, incorrect, or incomplete order.

Nothing in these terms is intended to remove any consumer rights that cannot legally be excluded.

10. Product Warranty

Where a product includes a manufacturer or seller warranty, the applicable warranty conditions, coverage period, and claim procedure will be communicated with the product or supporting documentation where available.

Warranty coverage may be subject to the manufacturer’s conditions and may exclude damage caused by misuse, unauthorized modification, accidents, or normal wear and tear, where permitted by applicable law.

Please contact us for assistance with warranty-related questions.

11. Intellectual Property

Unless otherwise stated, website content—including text, logos, graphics, product descriptions, page designs, and other materials—is owned by Haque Traders BD or used with permission.

You may view and use website content for personal, non-commercial shopping purposes. You must not reproduce, republish, distribute, modify, or commercially exploit our content without prior written permission, except where permitted by law.

Third-party trademarks, product names, and logos remain the property of their respective owners.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use external services for payments, delivery, communication, analytics, or other functions.

We do not control independent third-party websites and are not responsible for their content, availability, or privacy practices. Your use of those services may be subject to their own terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, Haque Traders BD will not be liable for indirect or consequential losses arising from the use of our website or delays or interruptions outside our reasonable control.

We do not exclude or limit liability where such exclusion or limitation is prohibited by law, including any applicable mandatory consumer rights.

Nothing in these terms guarantees uninterrupted website availability or that the website will always be free from technical errors.

14. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, public emergencies, transport disruptions, internet or hosting outages, government actions, or disruptions affecting payment or delivery providers.

We will make reasonable efforts to minimize the impact of such events and communicate important updates where appropriate.

15. Privacy and Data Protection

We collect and use customer information to process orders, arrange delivery, provide support, maintain records, protect our services, and meet applicable legal obligations.

For further details about the information we collect, how it is used, and the choices available to customers, please read our Privacy Policy.

16. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our products, services, business practices, or legal requirements.

The updated version will be published on this page with a revised effective date. Your continued use of the website after the updated terms take effect will be subject to applicable law.

17. Governing Law and Disputes

These Terms & Conditions are intended to be governed by the applicable laws of Bangladesh, subject to mandatory legal requirements.

If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter fairly and promptly. This does not prevent either party from exercising any legal rights or remedies available under applicable law.

18. Contact Information

For questions about these Terms & Conditions, orders, payments, deliveries, returns, or other customer service matters, please contact Haque Traders BD.

We will make reasonable efforts to respond to customer inquiries promptly.

Haque Traders BD
Thank you for shopping with us.